Fine words from our favorite customers.
Hearing positive feedback from our customers is one of the best parts of our job. At Artisan Wood Floors LLC we take great care to educate and inform our customers about everything that goes into a flooring installation or refinishing. Nobody like’s strangers working in their home so we strive to build trust and open communication with our clients in order to help the process finish smoothly.
“Steve and his team at Artisan Wood Floors recently refinished floors on 3 levels, including 2 staircases, in our row home and they turned out beautifully! Steve was very accommodating and completed the job in a short window of time between our closing date and move in date.
He communicated throughout the job with frequent status updates and information about any issues identified. Some areas of the floors were extremely worn and now we have uniform, beautiful floors. They were very meticulous in taping off areas to contain the dust and thoroughly cleaned upon completion. Steve made recommendations throughout the process and provided information to us as new homeowners. We are so happy with the end result and Steve was a pleasure to work with!”
“Steve led me through the process of getting new floors for my older house in Fairmount. Answered all of my questions that ranged from the benefits of just one small repair to getting all new floors. Steve is a master craftsman of floors and was a gracious and patient guide while I decided on installing floors on the first floor.
He met us at the local flooring shop (Bell Flooring), and talked us through the different options. I was amazed at the transformation shortly after he was done that I scheduled him to do my second floor. Steve has a terrific attention to detail, and no question is too silly. No more splinters or gaps from the original floors! Instantly adds value, stability and comfort to the house! My mother, who was living in the house throughout the installation, praised Steve and his team of two installers, who were mindful of where their methodical and precise. The finish is beautiful.
The only maintenance is light mopping with a damp cloth. The new floors are laid right on top of my original floors, and the house has a much tighter feel. There’s a moisture barrier laid down first and the floors need to have the correct moisture level before Steve starts. I’ve learned a lot about installing wood floors throughout this process thanks to Artisan Wood Floors.
Steve is busy (read: popular); I’m glad we got him in as soon as we could, which was a month or so after giving the green light. You will not be disappointed.”
“Steve and his team refinished all the floors in our 1900 square foot house. Some of them had been painted over and others were pretty scuffed up.
When he came to do an estimate he took very specific measurements and gave us the complete cost breakdown with all the different options we asked about (stairs, no stairs, etc.). We were out of town during this process and Steve was very communicative about the whole thing, sending updates, photos, and videos. The floors look great and we would definitely hire them again.”
“We recently had the floors (& stairs) in 3 first-floor rooms restored/refinished in our 1920’s row home, & we are thrilled to have worked with Artisan Wood Floors.
We have parquet floors, with a border. Over the years several areas were worn down & even broken. Some of the parquet had to be completely replaced. Steve was able to identify the type of wood & replace/repair several sections. He was able to match the stain in the border pieces as well.
We were highly impressed with this company from the planning through each stage in the process. We are thrilled with the finished product & are loving having beautiful floors!
Artisan Wood Floors is an amazing company. Steve & his team are all very talented. They work well together, and communicate effectively with their clients. They are punctual on their work days, & checked in with us each day. They also cleaned up every day as well. They were committed to finishing our floors in a very timely manner, & were also flexible with scheduling.
These guys were very professional, & a pleasure to work with! We highly recommend Artisan Wood Floors, & would certainly hire them again!”
“Love Steve and his crew! They did an amazing job refinishing pine flooring in our new house in Manayunk. This is the second time we have had them do our floors.
First time was 6 years ago in our old house and that was also a great job. Dependable and super nice guys. I have also seen some of their beautiful work in businesses throughout Philadelphia such as the amazing bar top at Frankford Hall in Fishtown.”